Privacy Policy

How Camertronix collects, uses and protects personal data on camertronix.com.

Last updated: 11 November 2026

This Privacy Policy explains how Camertronix SARL (“Camertronix”, “we”, “us”, “our”) collects, uses and protects personal data when you visit camertronix.com (the “Website”), contact us or chat with us. We process personal data in accordance with Cameroon’s Law No. 2024/017 of 23 December 2024 on the protection of personal data, and we apply equivalent protections to visitors from other countries, including the European Union.

1. Who we are

The Website is operated by Camertronix SARL, a software, AI and engineering company registered in Cameroon and based in Yaoundé. Camertronix SARL is the data controller for the personal data described in this policy. The Camertronix group also includes Camertronix Ltd, our United States branch, and an affiliated company registered in Germany. For any privacy question or request, contact us at contact@camertronix.com.

2. What data we collect and why

Contact form

When you use our contact form we collect the information you enter, typically your name, email address, phone number (if provided) and your message. We use it only to answer your enquiry and, if you become a client, to manage our working relationship. Legal basis: your consent and our legitimate interest in responding to requests.

Live chat

Our live chat is provided by Chatway. If you start a chat, the messages you send and any details you choose to share (such as your name or email) are processed and stored by Chatway on our behalf so we can reply to you. Chatway may also use cookies or similar technologies needed for the chat to work. See Chatway’s privacy policy.

Spam protection

To protect our forms from spam, submissions may be checked by the Akismet service (operated by Automattic Inc.), which receives the content of the submission, your IP address and browser information. See Automattic’s privacy policy. We also use a CAPTCHA check that runs on our own server.

Website analytics

We use Burst Statistics, a privacy-friendly analytics tool hosted on our own server, to understand how many people visit the Website and which pages they view. This data is used in aggregate to improve the Website and is not shared with third-party advertising networks.

Server and security logs

Like most websites, our hosting server and security software automatically record technical data such as your IP address, browser type, the pages you request and the date and time of the request. We use this data to keep the Website secure, prevent abuse and fix technical problems. Legal basis: our legitimate interest in operating a secure website.

3. Cookies

The Website uses a small number of cookies and similar technologies that are necessary for it to function (for example, security, live chat and remembering your session) and for basic visit statistics. We do not use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings; some features, such as the live chat, may not work without them.

4. Embedded content from other websites

Pages on the Website may include embedded content (for example videos or social media links). Embedded content behaves as if you visited the other website, which may collect data about you, use cookies and track your interaction with that content under its own privacy policy.

5. Who we share your data with

We do not sell or rent your personal data. Where your enquiry relates to work handled by another Camertronix group company (Camertronix Ltd in the United States or our German affiliate), we may share it with that company so it can respond to you; it will protect your data in line with this policy. Otherwise, we share your data only with service providers that help us run the Website and our business, such as our hosting provider, Chatway (live chat) and Automattic (Akismet spam protection), and only as needed for them to provide their services. We may also disclose data where required by law or to protect our rights.

6. International transfers

Some of our service providers and group companies process data outside Cameroon, including in the European Union (Germany) and the United States. Where this happens, we rely on providers that offer appropriate safeguards for your personal data.

7. How long we keep your data

  • Contact form and chat messages: for as long as needed to handle your enquiry, and up to 3 years after our last contact unless you become a client, in which case we keep records as required for contractual and accounting purposes.
  • Analytics data: up to 2 years, in aggregated form wherever possible.
  • Server and security logs: typically up to 90 days, unless needed to investigate a security incident.

8. How we protect your data

The Website is served over encrypted HTTPS, protected by a firewall and security monitoring, kept up to date, and regularly backed up. Access to personal data is limited to people at Camertronix who need it to do their work. No method of transmission or storage is completely secure, but we take reasonable measures to protect your data.

9. Your rights

Subject to applicable law, you have the right to:

  • be informed about and access the personal data we hold about you;
  • have inaccurate data corrected;
  • have your data deleted;
  • object to or restrict certain processing;
  • withdraw your consent at any time, where processing is based on consent;
  • receive your data in a portable format, where applicable.

To exercise any of these rights, email contact@camertronix.com. We will respond within one month. If you are not satisfied with our response, you may lodge a complaint with the competent personal data protection authority in Cameroon or in your country of residence.

10. Children

The Website is intended for businesses and adults. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Significant changes will be highlighted on the Website.

12. Contact us

Camertronix SARL
Yaoundé, Cameroon
Email: contact@camertronix.com
Contact form: camertronix.com/contact-us